Technology
What is RFID?
RFID stands for Radio Frequency Identification. In simple terms, it’s a short-range digital chip that can store small amounts of data. You might have already come across RFID before – it’s the same technology used in many contactless payment and transport systems worldwide.
MANAGING YOUR VENDORS
How do my vendors get their money after customers pay with cashless?
All transactions completed on BlastPass devices will be uploaded to the server once connected to the internet. You will be able to pay out vendors either daily or at the end of the event, based on the sales reports we will provide you. It’s important to note that network is not required to process onsite POS transactions and thus if network is not present the data on devices will not be uploaded in real time. However each vendor will always have access to their sales statistics directly from their POS devices both when offline and online.
How are my vendors trained on using the system?
Training sessions will be set up pre-event - they will consist of both an overall summary and some role play training where the vendors can use the devices in a training environment to ensure they are comfortable before going live. Our technology is very intuitive and easy to use so there is nothing to worry about! In addition, our delivery team will be onsite the whole duration of the event to provide continuous support.
Does my carnival provider have to be on board to use the system?
This is up to you! However, our reports will only show cashless transactions. A single system will create a smoother customer experience. If working with a Carnival provider that is strongly against using a cashless system for their rides because they already have a ticket system in place, Saffire recommends bringing games and concessions onto the cashless system at minimum.
Can a vendor see sales they have logged for the day in real-time?
Yes! All of our devices contain an “on-device” statistics tab, this will allow for vendors to their sales stats per device directly on the POS device.
At the end of each day all sales transactions from devices will be uploaded to our cloud server making them visible in our cashless reporting suite. This cashless reporting suite shows enhanced analytics for all vendors, games, rides and any other point of sale using BlastPass.
If you have a strong network onsite and all POS devices are connected, then these reports can be provided and viewed in real-time.
All reports are provisional until the event has been closed and all data is uploaded.
MANAGING YOUR CUSTOMERS
How do my customers open their account?
When purchasing online, guests are prompted to open their account and add credits. If they forget, it isn’t a problem, as they can still collect a card or wristband and add credits via BlastPass filling stations at your event.
How do guests claim a refund of unused funds after my event?
An online portal is available for guests to claim a refund on any unspent credit post-event. It takes two minutes to complete the application, and the refund should land in their bank account within a few days. You can also opt to allow customers to use their remaining balance at a following event.
Do we have to give a refund for the unused funds?
This is completely up to you! As the event organizer it’s your decision if you wish to not offer refunds or if you wish to offer your customers the option to get a refund onsite, online, or use the remaining credit at another one of your later events.
How can we manage alcohol service?
There are a few different options to manage alcohol services. We can issue a different color wristband to ID verified patrons over the age of 21, or you can create a setting that will indicate whether or not someone is of age when scanning their BlastPass card or wristband.
How much can each customer spend with their card or wristband?
This is also up to you. We recommend imposing a limit. This reduces the risk involved if a customer loses their BlastPass or has it taken from them. This limit is imposed in the form of a credit limit; that is, you can define a limit for how much currency can be applied to BlastPass.
How do guests get cards or wristbands for advance purchases (ie, online tickets)?
You have a couple of options to allow your customers to make purchases pre-event. First, you can allow your customers to add credit to their ticket through our online portal. Then, you can check them in using our technology when they arrive at your event site, meaning the credits associated to their ticket are applied to their BlastPass when the enter the event.
Second, you can ship BlastPass wristbands or cards in the mail to your customers for them to be able to add credit directly through our online portal.
Alternatively, the customer can receive their BlastPass when they arrive at your gate and check in, then they can purchase credits onsite.
What happens if a guest loses their BlastPass card or wristband?
Losing a BlastPass card or wristband onsite should be viewed in the same manner as losing cash.
However, in the unlikely event that a guest loses their BlastPass card or wristband while onsite, it may be banned and they can be given a replacement. This is only available if the customer has either registered their BlastPass card or wristband to their name and email or if they have had their ticket scanned and applied to their BlastPass card or wristband at entry.
CUSTOMER SERVICE
What if something goes wrong at my event?
We have a global network of delivery experts whose job it is to ensure that everything runs smoothly at your event. Your dedicated project lead and their team will be on hand throughout the duration of your event to ensure that it runs smoothly.
REPORTING
Is BlastPass reporting real-time?
Yes! Real time reports are available if there is a dedicated Wi-Fi network provided for the cashless solution. If no network is provided, reports will not be real-time, but instead all devices will be collected and uploaded at the end of each event day.