Join the Team

Location: Flexible
Hours: Thursday-Monday Work Week (Events Schedule)

Fast-paced, innovative software developer is seeking an organized and energetic person to support our clients throughout the year for their ticketed events.

Saffire empowers events, venues and destinations with a beautiful, interactive website and fully integrated ticketing system they can easily manage themselves. We now serve over 500 clients (and counting)!

Position Overview

Want to join an energetic team where we collaborate to create new, big ideas for our own proven software and ticketing platform? This is a great opportunity for personal development as well as to be part of the tech and live events scenes.

Our Ticketing Support Specialist will work as part of a team that creates relationships with our clients, training them on SaffireTix, and then supporting them through the year to promote and successfully execute the sale and redemption of their tickets. The Ticketing Support Specialist’s tasks will include creating products within the Saffire platform, manage reserved seating maps, ordering and delivery of event tickets and provide ongoing technical support via phone and email, as well as training on the SaffireTix system. They will also assist in updating knowledgebase articles as new features are introduced and assist in communicating important updates to our clients.

Position Details

• Knowledgeable about the ticketing industry and live events
• Provide outstanding customer support, thinking outside the box to help provide creative solutions on the fly
• Flexibility to work a live event schedule including evenings and weekends
• Onboard new ticketing clients, assisting with launching their ticket sales online
• Support and train our clients as they create products to sell and scan their tickets online and at the box office
• Help clients understand technical aspects of the process including merchant setup, securing strong internet or network, reporting
• Audit client websites and prepare content for email and social media as event tickets prepare to go on sale
• Manage project timeline to ensure the project stays on track
• Secure testimonials from clients after their events
• Other duties as assigned and invented

Qualifications

• Friendly, outgoing personality who likes being on the phone and truly cares about our clients’ success
• Unparalleled communication skills – ability to clearly present information both verbally and written
• Incredibly quick learner – ability to understand our software and apply it to meet our clients’ needs
• Very technically savvy - A “social nerd” (we mean that in the best sense!)
• Propensity to use the internet to “figure stuff out” quickly and on the fly
• Minimum 2 years of experience in event management, customer service, ticketing, or related field
• Motivated, self-starter personality – ability to organize tasks and manage priorities

Benefits

• Casual and energetic atmosphere with smart, awesome (and we think hilarious) people
• Flexibility to move and grow within the position and the company as openings arise
• Paid holidays and generous vacation & personal time off (including the week between Christmas and New Year’s) and early Summer Friday leave times
• Medical and Dental Health Benefits
• Matching 401K Program

Application Instructions

If you want to learn more about this opportunity, simply email us with your resume. Please put Ticketing Support Specialist in the subject line.

Location: Billings, MT

Fast-paced, innovative software developer is seeking an organized and energetic person to support our clients throughout the year.

Position Overview

Saffire’s Ticketing Key Account Manager will work as the main ticketing support resource for a 12,000 seat arena as well as provide secondary support to all other SaffireTix clients. They will be a part of a team that builds relationships with our new and existing customers, training them on the intracacies of SaffireTix, and supporting them throughout the year to promote and execute ticket sales and redemption. There’s no doubt about it, we are passionate about keeping clients happy and providing unrivaled customer service and support (technical and moral) and are looking for a team member who will be excited to constantly embrace Saffire’s core values.

Position Details

• Manage one of Saffire’s top ticketing accounts through in-person, phone and email training and support with box office and finance personnel
• Periodically support major sales and live events on site
• Support and train a spectrum of clients across the country to create products to sell online and at the box office
• Help clients understand technical aspects of the process including merchant setup, securing strong internet or network, and reporting
• Strategize ticket pricing, packages and sales promotions
• Provide leadership and encourage clients to market their tickets and packages on social media and through email campaigns, help them track the success of these efforts
• Audit client websites to optimize for ticket sales
• Manage project timelines to ensure that all projects and sales stay on track
• Coordinate with vendors for delivery of rented or purchased ticketing equipment, pre-printed tickets and ticket stock
• Provide on-site support and training to clients’ staff and volunteers during events
• Other duties as assigned and invented (as Saffire continues to grow and change the industry!)

Qualifications

• You love live events, and have experience in the ticketing industry
• You are a junkie for great customer service, and love providing it
• You have flexibility to work nights and weekends when necessary to support truly amazing clients
• You are friendly with an outgoing personality and have a knack for problem-solving on the phone and over email
• You are never afraid to pick up the phone because you truly care about your clients’ success
• Your communication skills are unparalleled – your ability to clearly and concisely present information both verbally and written is one of your major strengths
• You blow people away with how quickly you learn – you have an ability to understand our software and apply it to meet our clients’ needs
• You know every dark corner of Google and are super tech savvy – you are a “social nerd” like us. (We mean that in the best sense!)
• You’ve got a minimum of 2 years experience in event management, customer service, ticketing or live event production
• You’re motivated and a self-starter. You impress with your ability to organize tasks and manage priorities

Benefits

• Casual and energetic work atmosphere with creative, smart, awesome (and we think hilarious) people
• Paid holidays, generous vacation & personal time off (including the week between Christmas and New Year’s) and additional Summer Friday leave possibilities with flexible work hours
• Full Medical and Dental Health Benefits
• Matching 401k program

Application Instructions