Frequently Asked Questions
What kinds of events and venues can Saffire support?
Saffire provides the ideal ticketing solution for events and attractions like fairs, festivals, rodeos, Celtic and Irish festivals, Renaissance fairs, haunts, pumpkin patches, air shows, holiday events, and more. But we also work great for multi-event venues like expo centers and expos, concert venues & amphitheaters, fairgrounds, indoor recreation centers, family entertainment centers, historic sites/tours, escape rooms, community centers, race tracks/speedways, equine event centers/horse shows, and anything in between!
What types of tickets can I sell?
We serve events with all kinds of tickets, including general admission (GA) tickets, reserved seating tickets, online/mobile tickets, advance printed hard tickets with QR codes. print-at-home tickets, gate tickets, season tickets, timed entry tickets ticket packages, group packages, RFID tickets, & more.
Our experienced ticketing team is here to help you choose and customize the perfect tickets for your event or venue!
How much does it cost?
The price depends on quantities of tickets sold, and is typically a per ticket fee. However, whether tickets are single-use or multiple-use, an item only counts once, so season passes and family fun passes count as one item. Many clients charge a convenience fee equal to or greater than the Saffire fee and are revenue-neutral or positive for this service.
We also offer the ability to sell items on your site that don’t need ticket codes (like merchandise) at a discounted rate.
What support does SaffireTix offer?
Our support is second-to-none and why clients stay with us year after year. Our philosophy is training you so well when you partner with Saffire that we can offer unlimited support knowing you'll rarely need it. From our Saffire U training to unlimited email, phone, chat, and even 24/7 AI support, we have your back whenever you need it. We also offer onsite support if you need it. We're dedicated to providing you all the tools and support to put the power of ticketing back in your hands. When we say we provide the best support in the industry, we mean it.