- Location: Remote, USA
- Job Function: Website client onboarding & support
- Employment Type: Full-time
- Position Type: Salary
- Education: Bachelor's degree or 3 years equivalent experience
- Salary Range: $55,000-$58,000 annually
- Schedule:
- Monday to Friday
- 8a-5p, Pacific or Mountain time (non-negotiable)
- Experience:
- Customer service
- Content management systems
- Managing projects
- HTML and CSS
- Microsoft 365
- Zoom
Fast-paced, innovative software company is seeking a personable, energetic, and organized person to join our website management team.
ABOUT SAFFIRE
Saffire: Ticketing & Websites in a Simple, Integrated Platform
Saffire is a premium service provider of ticketing, websites, branding, and so much more. We proudly serve many industries, including fairs, festivals, rodeos, venues, and destinations. Saffire empowers our clients with websites they can easily manage themselves. We serve over 800 clients (and counting). They love our products; they love our unlimited support; and most importantly, they love our team. They know we always have their backs, and the feeling is mutual.
POSITION OVERVIEW
Our Website Account Manager will work as part of a dedicated team that creates relationships with our clients, trains them to use our Saffire platform, and provides ongoing support.
POSITION DETAILS
- Lead new clients from project kick-off through site launch. This may be a ticket portal or a full website, so the needs vary from project to project. This position acts as both a coach (teaching clients how to use the software) and as a cheerleader (keeping clients encouraged and on track).
- Guide new clients through website layout & design decisions, including gathering branding requirements, providing guidance on best practices for site design, and helping structure their existing content into an intuitive sitemap.
- Guide new clients through ticket portal and ecommerce setup.
- Hold weekly video conference meetings with clients throughout the development of their site, answering questions and demonstrating best practices for page layouts and content organization.
- Manage timelines to ensure the project stays on track.
- Help clients understand technical aspects of the process including domain management, search engine optimization, ADA compliance, and analytics.
- Make retention calls to ensure we meet our clients’ needs.
- Assist with Help Desk support lines via email, online chat, and phone. We serve as our clients’ primary resource for the life of the account.
- Identify opportunities for clients to be even more successful with additional Saffire services, such as ecommerce, design updates, and ticketing.
- Limited weekend support may be necessary.
- Other duties as assigned.
QUALIFICATIONS
- Friendly, outgoing personality who likes being on video calls and genuinely cares about our clients’ success.
- Top-notch communication skills – ability to clearly present information both verbally and written.
- Incredibly quick learner – ability to understand our software and apply it to meet our clients’ needs.
- Tech-savvy.
- Propensity to use the internet to “figure stuff out” quickly and on the fly.
- Detail-oriented with an eye for catching errors.
- Motivated, self-starter personality – ability to organize tasks and manage priorities.
- Willingness to travel throughout North America.
BENEFITS
-
- Casual atmosphere with smart, friendly, creative people
- Flexibility to grow within the position and the company as openings arise
- Competitive salary
- Bonus opportunities
- Paid holidays and generous vacation & personal time
- Medical and Dental Health Benefits
- Matching 401K program
- Work from home, with office equipment provided
APPLICATION INSTRUCTIONS
To apply, please email your resume & cover letter to
jobs@saffire.com, with
Website Account Manager in the subject line.