FAQ

It generally takes 8 weeks, but you might want to schedule 10 weeks just so you have a little breathing room. However, we’ve launched sites in as little as 11 days, so let us know if you have an external deadline you’re trying to hit, and we’ll do everything we can to beat it. You can learn more about our process here.

When it comes to website launches, we’re a well-oiled machine. Since we’ve launched hundreds of event, venue and destination sites, we’ve seen every gotcha and work like heck to prevent them. That being said, after we kick off your project and have a design meeting, we give you a “starter site” to play while we’re dreaming up a beautiful look for your website. You meet with your Saffire coach weekly until we put it all together and launch your site. You can learn more about our process here.

We love talking to clients, so feel free to call anytime! However, you can change just about anything about your website without calling. You can change your homepage images and other content, your navigation, including any drop-down navigation below your main items (and even re-order them), add and change unlimited pages, upload unlimited images, add and edit unlimited forms and much more.

The only thing you can’t do is change your site design - we like to say we give you just enough rope so you can’t hang yourself! And you could definitely get into trouble there. But other than that, you have complete control over your website.

Mobile is first and foremost when we design websites, because especially during the most important times, the vast majority of your customers will be on mobile. Your mobile site is interactive, complete, and enticing. And for your sanity, it’s all updated in real time with your desktop site.

Can you integrate with my ticketing platform?
Absolutely! Just paste in the appropriate webpage purchase links on your Saffire site, and your website will automatically open a window for purchase. We can even work with your ticketing company, giving them design assets for a smooth purchase flow.

Or, check out SaffireTix, our ticketing platform that combines online print-at-home, advance sales with hard tickets or stickers and gate sales via cash and credit card…. all with amazing desktop and mobile reporting and a nightly summary email.

We are happy to do either! Of course, we want you to learn our easy Spark content management system so you can make changes in a flash, but if you’re pressed for time, we’re happy to enter content for you. We can bid it both ways, and you can choose what works best for you.

Absolutely not! The sky's the limit for your site design. We’re always happy to share best practices with you, and we have some layouts to get you started, but every client is different, and we want their websites to reflect that.

Our company was founded in 1998 by Kendra Wright, and she brought on our technical director Aaron Pederson and our creative director Jeremy Emerson as partners in 2000. We worked with big corporate clients like KEEN Footwear, Nike, Jeep, Chrysler, Intel, Panasonic and Frito Lay doing digital marketing in just about every way you could imagine.

But when we got asked to build our first website in the event industry in 2009, we knew this was home. Since then we’ve worked with hundreds of events, venues and destinations and have loved every minute of it.

Saffire works well for events, venues and destinations of all sizes, so it depends on several factors - what you’ll be using it for, how much throughout the year, your dreams for your design, etc.

The good news is, we can give you a really good idea after spending about 20 minutes learning your strategy and needs. Request a strategy meeting.