I attended a session on Monday presented by Helen Klein Ross, the creative mind behind @bettydraper, a twitter account that maintains the voice of AMC’s mega-popular character Betty Draper, played by January Jones, in the hit show Mad Men. Everything about this twitter account is spoken in the voice of the character from the show. Not the actress, not the writer, but the character is perpetuated in this easily accessible and massive platform.
She provides a connection for several thousand fans of the Mad Men brand, and gives them an opportunity to interact with her in a way that helps them feel personally connected to the show.
Social media allows you to stay connected to your consumers, but it’s not just about having a twitter account or Facebook page. Those are simply the platforms for building a connection with your brand. You have to give consumers a REASON to connect, because just being present in these spaces is typically not enough.
Whether it’s maintaining your brand recognition and story throughout the off-season when consumers may “forget about you,” or just perpetuating your brand in new arenas, it’s a way to broaden your market and at the same time strengthen your connection with your existing fan base. Creating content that engages your consumers creates an emotional connection and gives them a reason to want to share that experience.
As you begin to craft your story, consider your audience. Think about who you are trying to reach, and instead of considering how many people you are trying to connect with, think about WHICH people you are trying to connect with. Think about the stories you can tell that will resonate with your customers, and if you’re ever in doubt, use Betty Draper’s recipe for successful storytelling.
Create the content (the more the better), keep a consistent and continuous voice for your brand, keep it simple and always make it easy for others to share it with their friends.